Shipping & Delivery
Shipping in Europe
Welcome to our European Store! If you are based in Europe, please order from this Website, if you are based outside of Europe please order from our International Store. Your order will likely arrive in 3-5 business days in Europe and you will not be required to pay customs duties in Europe.
Shipping to UK
If you are based in the UK, we recommend to order from this Store. Your order will likely arrive in 6-14 days. You may need to pay customs fees, if you do not clear customs the order may or may not be returned back to us. In order to not loose your order, please make sure to pay the customs duties.
When will my order ship?
Generally your order will be shipped 1-3 business days after your order was confirmed.
When will my order arrive?
After your order has been dispatched the approximate delivery time is 2-4 Days Europe wide. If you are based in Germany, shipping will take 1-2 business days.
How can I track my Order?
Once your order has been dispatched you will receive a tracking number by email, simply click on the link provided. Please note that it may take a few hours until the shipping information is updated.
What if my package is "Delivered" but I did not receive it?
- Contact your local post carrier and try to speak to your postal person directly, as sometimes they have a recollection of when and where they leave packages.
- Make sure your mail area is secure, and leave a note to request that packages not be left unattended.
- Is there a chance one of your neighbors mistakenly collected your package?
We cannot be held responsible for orders that go missing after obtaining a “Delivered” status. Please ensure that you provide a shipping address that is attended during the day if your mail area is not secure.
What are the Shipping Costs?
Shipping costs will be calculated at checkout depending on your shipping location.
Most of Europe and UK: 10€
Romania + Poland: 18€
Do I need to pay any duties?
No, you will not have to pay any customs duties if you are located in Europe. You may need to pay customs duties if you are located in the UK.
Can I change or cancel my order?
If you need to change your order please contact us immediately. Once our warehouse has processed your order we will not be able to make any changes or cancel your order.