Returns & Exchanges

Contact Email: info@sqorpioswimwear.com

 

Return Policy

If you’re not perfectly satisfied, you may return your item(s) within 14 days of arrival of your package. To be eligible for a return, your item must be unused and in the same condition that you received it unworn, unwashed, not damaged and in it's original packaging with tags and hygiene liners. For sanitary reasons please try on swimwear over your underwear, we do not accept exchanges that are worn or are soiled/stained. You are responsible for the return shipping costs, unless you received a wrong item. Sqorpios Swimwear is not responsible for any lost return packages because the guidelines have not been followed. We are not responsible for customs clearance or for orders returned to sender.

 

Exchange

We offer store credits for exchanges and items bought on sale. This allows you to exchange for any other item(s) in our store and wait for restocks in case an item is out of stock. It will take 4-7 business days after receiving your return to quality approve your returned item(s) and process your store credit. Once your store credit is activated we will send your unique discount code by email. The store credit can not be applied in combination with another discount code or during sale period. Your store credit is active for 1 year after the creation of the credit.

 

Refund

We only offer refunds for items that have been ordered at full price. It will take 4-7 business days after receiving your return and approving your returned item(s) until we process your refund. We deduct a credit card processing fee of EUR 5 for every refund.

 

How To Return

You have the option to return your item with a return label provided by us or by creating your own label.

 

Request a Return Label

If you would like us to create a return label for you, contact us by email (info@sqorpioswimwear.com) and specify the following: Order Number or Name, Request a Store Credit or Refund, Reason for Return. We will deduct the label costs from your store credit or refund.

We do not create return labels for returns from the UAE & UK, please create your own label using the instructions below. 

 

Create Your Own Label

You can return your item with your own label by following these guidelines:

Insure your package and send it with a tracking number. Add your order number as reference to your shipment.

 

Send your return to the following address:

Sun and Beach GmbH / Sqorpios

Kühberg 31

93453 Neukirchen bh Blut

Germany

Contact email: info@sqorpioswimwear.com

Contact us by email (info@sqorpioswimwear.com) after shipping your return and specify: Name or Order Number, Request a Store Credit or Refund, Reason for Return, Return Tracking Number.